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Shola Ogunlokun (MCSA)

Tel. 07956233032

shola@ogunlokun.com
http://www.mycertprofile.com/Profile/6579605312​


PROFILE


An experienced Microsoft certified technical analyst with over 15yrs of messaging design, implementation, migration and support of multi-platform email systems. Projects include upgrades, disaster recovery, system management and infrastructure support in a professional serviced environment with up to 25,000 users in private/public cloud.
Excellent communications skills (oral/written), 1
st class problem troubleshooting/fixing, very good time management and ability to work unsupervised or part of a team in a pressurised work environment.


SYSTEM SKILLS

Exchange 2003, 2007, 2010 and 2013, Office 365, Outlook 2003, 2007, 2010 and 2013, Active Directory, Powershell and Perl Scripting, Windows server 2003, 2008, 2012, System Centre Manager 2012, Windows 7/8 desktops, Hyper-V and Citrix virtualisation, Enterprise archiving, perimeter security using Clearswift Mailsweeper, Postini and Microsoft forefront, anti-virus including Trend Console Management, Sophos enterprise and McCafee. Networking protocols (POP3/SMTP, IMAP4, NNTP, HTML,), DHCP, WINS, DNS, TCP/IP BlackBerry Enterprise. ITIL Foundation.


EMPLOYMENT HISTORY


Plan-Net Services Ltd June 2014 – Date

Senior Service Desk Analyst (Multi Client Support)​

  • 1st & 2nd line support of Windows 7 Desktops, Outlook 2007/2010, Exchange 2007 & 2010, Office 2010, Legal Applications including Worksite Document Management, Big Hand Digital Dictation, Interaction, Good for Enterprise, DTE, BES, Direct Access, Global Protect, RSA and Citrix remote working, laptops, mobile devices, Cisco unity administration, Lync 2013 for multiple legal firms in an ITIL environment.
  • Providing top class support to VIPs, Partners, Fee Earners and Support staff via Phone, Email, Remote tools (SCCM, Citrix Director, Bomga), I have an average FTF of 80%
  • Being the 1st point of contact for users, logging incidents in SNOW, Remedy, Service manager and either fixing immediately using remote access tools or escalating to 3rd line teams
  • Taking ownership of tickets, following up with end users or chasing teams till incident resolution, keeping all parties updated as required.
  • Configuring mobile devices, resetting passwords, citrix sessions, releasing blocked emails and secure envoy tokens issuing/resting.
  • Providing Ad-Hoc on site support to users, configuring PCs, printers, Cisco and Mitel Telephones, MFD printers
  • Providing support to home based users over VPN (Microsoft Direct Access, Cisco Anywhere & Global Protect), overseas offices connected via WAN, troubleshooting LAN performance issues, networked printers and scanners 


Microsoft Certification and Training courses Sept 2012 - Date

  • Microsoft Azure cloud certification​

  • Passed Microsoft Office 365 MCSA Course & Exams

  • Passed the 70-662 exchange 2010 administrators certification examination.

  • 5 day intensive hands-on course with extended online material and virtual labs to update to Microsoft Exchange 2010.

  • Microsoft Virtual Academy Platinum Student, passed Windows 2008, 2012, cloud computing (ADFS), Hyper V, System Manager 2012, windows 7 and 8 courses.



V2V Church Wembley Dec 2002 – Date


Team Leader Video Media Department

  • Responsible for establishing the video department from scratch with limited technical knowledge.

  • Recruiting, training and mentoring members of the department which now has 14 members and records services using a multi-camera setup, producing documentaries of events held in church and the local community, video announcements.

  • The department currently recently expanded it’s services by acquiring about £100,000 worth of new equipment for broadcasting programmes locally and internationally on TV

  • The team also provides 2 weekly audio/video podcasts for our website.

  • I created the first website, started/automated the live streaming of audio, then later introduced live video streaming as well. MAC Laptop and PC maintenance, networking, Video Editing with Final Cut, storage management and OS updates.


Fully Qualified Driving Instructor Oct 2007 – Date


  • Teaching driving skills to people of various capabilities/backgrounds (novice to experience).

  • Preparing them for the UK driving test via coaching and mock examinations.

  • Using verbal communication skills to pass on my knowledge/experience.

  • Having to effectively manage my time around family commitments while running a driving school business.

  • Providing customer service, doing my own marketing, accounts and tuition preparation and diary/budget management.


Sabbatical April 2007 – Oct 2007


Time taken off to look after my baby daughter, travelling and allowing my spouse to retrain and get back into work after maternity break.


Allen & Overy LLP July 00 – April 2007


Technical Support Analyst


  • Member of the IT Support team providing1st/ 2nd/3rd line 24/7 support in a Microsoft ITIL environment for a global 200 server Windows 2000/2003 clustered infrastructure.


  • Introduced 2 key cost saving measures in the team, the first within just a few months of joining the company by using my VB scripting skills to automate data gathering and monitoring of infrastructure performance. The other allowed the team to off load a simple but very commonly requested service to the helpdesk thus ensuring a faster response to the end users via the implementation of a 3rd party software product.


  • Migration from Lotus Notes to Exchange 5.5 and then to Exchange 2003 role involved planning, design and implementation.


  • Exchange 2007 planning. I started working on plans to upgrade the infrastructure, learning about edge transport servers, exchange powershell, exchange forefront anti-spam, ADRMS and other new features.


  • Daily tasks included server builds (HP/Dell servers), service pack/OS patch testing/updating via System Management server, Group Policy management, User account administration, system performance monitoring, user moves, configuration changes, Disaster recovery backups and restores using Backup Exec and NETBackup software,.


  • Followed strict change control procedures to carry out upgrades, system maintenance and project implementation (using VM Ware virtual servers in development and controlled test environments) to agreed time scales.


  • Providing technical documentation for system design, configuration, changes and implemented projects like high availability cluster (active/passive) solutions.


  • Working with 3rd party suppliers for services such as domain registration, issuing PKI certificates, malware/AV protection, etc.


  • Provided client support to the high profile fee earners over the phone, face to face and even had to contact their external clients to resolve issues.


  • User/System migration projects (planning and implementation) windows 2000 – 2003 and Windows 2000 to XP desktops. Was a key member of the team that facilitated a smooth transition during both changes.


  • Resolving customer problems with outlook 2000-2003, message tracking, troubleshooting message routing/delivery issues, managed the enterprise vault file archiving solution based on SQL 2005, monitored SAN disk space used.



  • I have written perl scripts to analyse data provided by performance monitors giving weekly summary of WAN link status.


  • Notable projects included Global Trend server upgrades, Postini spam solution implementation and datacentre move from US to Europe, testing of London’s DR infrastructure following our move to new London offices, planning for the upgrade of the Symantec Enterprise vault system.

QUALIFICATIONS

Microsoft Azure certification

Office 365 MCSA

MCTS Exchange 2010

MCP

NVQ III PC Support and Supervision

Higher National Diploma Computer and Electronic Engineering


ADDITIONAL INFORMATION


Hobbies include travelling, cycling, hang gliding (highest launch point 2.500ft Spanish mountain) and video production. References available on request.